Shipping FAQs
*Any orders placed before the cut-off dates listed above will give Australia Post the best chance of delivering before Christmas. Please note: These dates are provided to us from Australia Post and are the best estimate we can provide. Actual delivery times can still vary so it's suggested to get your orders in as soon as possible.
How long will my delivery take?
When you place an order with us, we aim to get the item out to you as fast as possible. Depending on the availability of your items and the shipping locations, delivery times may vary. Orders are dispatched either out of our warehouse located in Melbourne or directly out of supplier distribution centres located in Melbourne, Sydney, Brisbane and Adelaide.
Estimated delivery times (excluding peak times)
Smaller items are shipped via Aus Post and larger items are sent via courier service. Times quoted in business days. Delivery speeds may vary during peak times.
| Shipping Zone | Standard | Express |
| VIC, SA, NSW, ACT, QLD, TAS - Metro locations | 3-4 | 1-2 |
| WA - Metro locations | 4-5 | 1-3 |
| WA country, NT - Rural locations | 4-7 | 3-5 |
Ensuring Your Delivery Is Safe & On-Time
During busy periods parcel theft can increase. We strongly recommend downloading the Australia Post app — It lets you track in real time, receive live delivery alerts, redirect parcels if needed, and know exactly when they’re due to arrive.
Once you place your order with us, you’ll normally receive a tracking email on the same day. Be sure to check your inbox, junk or spam folder so you don’t miss it.
Please note: Australia Post are delivering parcels on weekends during the lead-up to Christmas.
CLICK HERE TO DOWNLOAD THE APP
Do you deliver to PO Boxes & Parcel lockers?
Most smaller items can be sent to PO Boxes and Parcel lockers if required. These will be sent via Australia Post.
Do I need to sign for my delivery?
Small items are sent via Aus Post and do not require a signature. Aus Post may choose to leave the parcel in a safe place or if the driver feels that the parcel will be unsafe then it will usually be taken to a local post office.
We strongly recommend getting items delivered to locations where someone is there to receive them in person such as your workplace if you are not going to be home to receive the delivery.
Which freight companies do you use?
We use various freight companies as some stock is sent directly out of our warehouse and some from supplier warehouses. Couriers companies include Startrack, Couriers Please, TNT, Fastway, Australia Post and more.
Can I pick up?
Some select items are available to be collected directly from a distribution centre. If you do want to pick your order up, please Contact Us prior to placing your order to see if this option is available in your area.
What if my item is large or bulky?
Larger bulky items such as A3 printers, LCD panels, touchscreens etc may attract additional freight charges. This will depend on delivery location, the weight and size of the items and any special requirements where additional manpower is required to unload or items need to be taken up staircases or over obstacles. Please give us as much information as possible about the delivery location when placing your order. This way we can let you know what needs to be done prior to delivery avoid any unwanted delays or problems.
If a shipping fee seems excessively high, it could be an error on our website so please Contact Us
Do you ship internationally?
No, currently we only ship orders within Australia.
We will always do what we can to make sure your order leaves as soon as possible. Sometimes couriers can face small delays due to unforeseen circumstances. This doesn't happen often but unfortunately this is something we cannot control. If this does occur, we appreciate your patience and we will do everything we can to assist. You're welcome to Contact Us if you have any concerns.
What do I do if my question isn't covered here?
If you cannot find the answer to your question here, please Contact Us
Errors & Omissions
To the extent permitted by law, any typographical, clerical or other errors or omissions in sales literature, quotation, price list, acceptance of offer, invoice or other documents or information issued by AV Mart Australia will be subject to correction without any liability on the part of AV Mart Australia.