Shipping FAQs
When you place an order with us, we aim to get the item out to you as fast as possible. Depending on the availability of your items and the shipping locations, delivery times may vary. Orders are dispatched either out of our warehouse located in Melbourne or directly out of supplier distribution centres located in Melbourne, Sydney, Brisbane and Adelaide.
Estimated delivery times (excluding peak times)
Smaller items are shipped via Aus Post and larger items are sent via courier service. Times quoted in business days. Please allow up to an additional day for processing and handling. *Delivery speeds may vary during peak times.
| Shipping Zone | Standard | Express |
| VIC, NSW, ACT, QLD, TAS - Metro locations | 3-5 | 1-2 |
| WA - Metro locations | 4-5 | 1-3 |
| WA country, NT - Rural locations | 4-7 | 3-5 |
The Aus Post mobile app is a great way to monitor your deliveries and receive up-to- date notifications. You can find out more here:
https://auspost.com.au/about-us/about-our-site/australia-post-app
If your order is extremely urgent or would like a better freight time estimate, please Contact Us to discuss freight options prior to placing your order.
Do you deliver to PO Boxes & Parcel lockers?
Most smaller items can be sent to PO Boxes and Parcel lockers if required. These will be sent via Australia Post.
Do I need to sign for my delivery?
Smaller items are often sent via Aus Post and do not require a signature. Aus Post may choose to leave the parcel in a safe place or if the driver feels that the parcel will be unsafe then it will usually be taken to a local post office. Most larger items we ship do require a signature upon delivery.
We strongly recommend getting items delivered to locations where someone is there to receive them in person such as your workplace if you are not going to be home to receive the delivery. If no one is available when delivery is attempted, your delivery will generally be made available for collection from your local courier depot or Post Office. Re-delivery or returned deliveries can incur additional freight charges.
Which freight companies do you use?
We use various freight companies as some stock is sent directly out of our warehouse and some from supplier warehouses. Couriers companies include Startrack, Couriers Please, TNT, Fastway, Australia Post and more.
Can I pick up?
Some select items are available to be collected directly from a distribution centre. If you do want to pick your order up, please Contact Us prior to placing your order to see if this option is available in your area.
What if my item is large or bulky?
Larger bulky items such as A3 printers, LCD panels, touchscreens etc may attract additional freight charges. This will depend on delivery location, the weight and size of the items and any special requirements where additional manpower is required to unload or items need to be taken up staircases or over obstacles. Please give us as much information as possible about the delivery location when placing your order. This way we can let you know what needs to be done prior to delivery avoid any unwanted delays or problems.
If a shipping fee seems excessively high, it could be an error on our website so please Contact Us
Do you ship internationally?
No, currently we only ship orders within Australia.
We will always do what we can to make sure your order leaves as soon as possible. Sometimes couriers can face small delays due to unforeseen circumstances. This doesn't happen often but unfortunately this is something we cannot control. If this does occur, we appreciate your patience and we will do everything we can to assist. You're welcome to Contact Us if you have any concerns.
What do I do if my question isn't covered here?
If you cannot find the answer to your question here, please Contact Us
Errors & Omissions
To the extent permitted by law, any typographical, clerical or other errors or omissions in sales literature, quotation, price list, acceptance of offer, invoice or other documents or information issued by AV Mart Australia will be subject to correction without any liability on the part of AV Mart Australia.